Jackie Walker

Creating a learning space for me, for you and for them

At the End of the Phone

with 3 comments

Without clients my life just isn’t complete.  I shine when I see people move on from their fears, their pain, their acceptance of letting go.  I feel them changing at the other end of the telephone line.  Their voices lower, their shoulders relax.

Sometimes all it takes is one or two words, sometimes it takes longer.  More often than not, just being at the end of the phone for encouragement, support and validation of a client’s feelings is the first step to them being able to move on with the rest of their life.

I want to share this email, and I have permission from the writer to do so.  I’ve been moved to tears by her words.  Please enjoy them and understand my work too.

Last week, a situation between me, and let’s say “significant other” whom I had been involved in a “relationship” of kinds with in my life reached breaking point. Our relationship terminated forever.  Neither one of us can go back to where we were.

For three days I had not been able to stem the tears, the hurt and pain weeping out of every pore, the mind going over every conversation, every event, over and over like a mad person just possessed by the pain, reliving every beautiful moment but unable to comprehend why or how it suddenly, and literally overnight, turned into the ugliest and most painful experience.

I don’t reach out on personal matters. Its something my hard exterior will not allow. If I let someone inside the brick wall that surrounds me, they will hurt me…..past experience tells me this…and now I have learnt that when you allow people inside, where you heart is raw and hurting, there is quite simply the capacity for someone to wound it further.

I am an armadillo. What the world sees is the tough shell.

If there was a chance of making the relationship better I would have leapt in a heart beat to it. Like the word fatal after a car crash, this relationship had ended fatally too. In my heart I knew the separation was ultimately the absolute best thing in many many ways, the pain was still crippling. I could not see a way forward, and despite my life being almost hideously fortuitous in every other way, this person absence from my life was soul destroying.

Through these days, one person was popping in and out of my conscious mind. My twitter contact Jackie Walker. Her location “at the end of the phone” was propelling me to call her. I was not sure why.

The universe I guess was at play. We meet people after all, for a reason, season or lifetime…..and there is no such thing as a chance meeting.

From the moment the phone rang, and I started to talk, the tears started to spill, I was almost hyperventilating as I cried, unable to breathe, the hurt inside as I spoke, tearing me apart and just hearing someone’s calm and rational voice, that cared, someone who just let me talk, who understood the pain, who asked the right questions, who gently probed was enough….….until an hour and a half later not only could I actually breathe again but the heavy black cloud that has engulfed me for the past 72 hours had started to part allowing rays of sunshine to pour into my heart and start to just melt the ice that had surrounded my insides and stopped my lungs from functioning. As Jackie probed and questioned the answers that I was searching for, that perhaps I knew already deep inside, started to talk to my logical brain. As I rubbished the way I felt, embarrassed to say the words “I loved this person, I care, and I feel hurt and angry” Jackie gave me utter permission to not only feel this way, but to almost celebrate allowing the emotion to come out.

It was an exhausting call, I had totally purged my emotion in a way that society tells me is simply not appropriate to do. My instant trust in jackie reassured me it was OK.  Jackie left me with some amazing meditations to cut the emotional ties that were holding me down and to just cut myself and focus on all the wonderful things that remain in my life, which are actually the most wondrous and precious things of all.

The next few hours and days became easier to cope with the feelings, and several days later I can now reflect on this call.

Jackie is a mediator. Her passion and dedication is to mediate Ugly situations. I could not ask for mediation as my situation was long past that but, I know with Jackie’s help, my situation would not have ended the way it had if we had tried to resolve it with her help.  I’ve never really understood the role of a mediator to facilitate improving a relationship, but I realize now, with no uncertainty at all, that someone with the gifts that Jackie has, can truly truly help.

I didn’t really know Jackie until that call. However the person at “the end of the phone” allowed me to share how I feel, she gently guided me through all the hurt probing me for answers and solutions and ways forward….and it was so natural it was like talking to my best friend, it wasn’t embarrassing or awkward and in such a relatively short time I could see the answers and solutions needed to actually move forward. My life had literally been suspended in mid air for 3 days, I would still be there now if it was not for the support from Jackie.

I absolutely would not hesitate in recommending Jackie to help others, especially people struggling within a relationship and preferably before its too late. I think perhaps we all hold onto so much pain inside, that if left trapped not only does in not allow you to move forward but the ugliness of the situation will always stay within you locked in the “here and now”.  Jackie is someone you can open up to who will guide you through and out the other side.

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Written by Jackie Walker

July 6, 2010 at 1:29 pm

3 Responses

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  1. [...] This post was mentioned on Twitter by jackiewalker, jackiewalker. jackiewalker said: At the End of the Phone: http://wp.me/pzSxs-7e [...]

  2. What a wonderful testimonial, Jackie. You really did something significant there. Jane

    Jane C Woods

    July 6, 2010 at 2:16 pm

    • Thank you Jane, I’m very grateful to my client for being so generous in sharing a very personal experience in order to help others. x

      Jackie Walker

      July 6, 2010 at 2:59 pm


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